All orders are subject to the following Terms and Conditions.
Accepted payment methods
The following payment methods are accepted: Visa, Mastercard, American Express, Discover.
Transaction Policy
All transactions are processed in U.S. Dollars ($ USD). Tax, if applicable, is displayed on checkout.
Shipping
For orders delivered within the United States, shipping options are presented at checkout with pricing and delivery estimates, unless otherwise specified. Most items are made on demand and require at least 1 business day to create. Orders typically ship within 2 business days from date of order. Shipping methods, delivery date, and tax are estimated in your shopping cart and displayed to you again before and after payment. A USPS prepaid return label is available upon request.
Returns and Refunds
Refunds of retail orders are issued upon confirmed return-delivery of the product in excellent condition. Place returns in the original box or smaller to expedite the refund process. Items returned after 30 days from delivery, in less than excellent condition, or customized items may be offered a material refund of no more than 60% of the cost of the item minus return shipping costs. One exchange permitted per item. Exchanged items cannot be refunded or replaced.
International Shipments
International refers to destinations outside the USA. International shipping is not refundable. International customs fees are not refundable, including but not limited to tariffs, duties, and taxes.
Wholesale Returns
Wholesale orders are 12 or more items that ship together. Refunds of wholesale orders are subject to a minimum 12% restocking fee. Shipping costs (destination and return shipping) are not refundable.
Cancellation
Cancellations of non-custom retail items are accepted up until the time of shipment, and refunds or exchanges of non-custom items are accepted within 30 days from delivery. Cancellation of customized items are accepted only before the product is made.
Customizations
We may attempt to contact you at the email address you provide on checkout to confirm some customizations including but not limited to dimensions, engraved text, finishes, etc. Sorting of our messages in spam, junk or quarantine by you or your email service provider is your responsibility.
We will wait up to 24 hours to receive your approval of customizations. In the absence of your approval within the a 24-hour timeframe, we will proceed with fabrication and customizations, in accordance with our returns and refund policy as outlined above.
Warranty
All aluminum products sold from mod-tx.com come with a limited lifetime warranty against defects in material or craftmanship, including environmental rust & corrosion. The warranty covers the cost of individual replacement parts. Some of the items specifically not covered by the warranty are shipping costs, loss and theft, consequential loss, inconvenience, improper installation, over-torqued terminals, damage to the finish (including abrasion, scratches, pressure washing or exposure to chemicals). Proof of purchase and RMA required. Please contact us with your order number for more information.
Confirmation
Upon successful payment processing you will receive an email confirmation of your order. A tracking number will be emailed to you within 24 hours of shipment.
If your payment is unsuccessful, we will not be advised why the payment has failed, therefore please contact your credit card provider for details.
Security Policy
Online payments will be processed using Secure Socket Layer (SSL) technology and your credit card number will be protected with a high level of encryption when transmitted over the internet. We will not have access to your credit card details.
Changes to these Terms & Conditions
Terms are subject to change at any time. Each transaction shall be subject to the specific Terms & Conditions that were in place at the time of the transaction.
Contact
Please contact us for assistance or if you have any questions regarding these terms and conditions.